Worksent Technologies
Worksent is a Trusted white-label offshore support partner, and we help clients build offshore support capabilities to improve service coverage, support quality, and profitability.
Established in 2015, Worksent was founded on the principle that leveraging offshore teams could greatly benefit MSPs in terms of growth and profitability. Our clientele extends worldwide, with a primary focus on the United States, along with serving customers in Canada, the UK, Ireland, South Africa, Australia, and New Zealand. The Services include platform agnostic white label NOC, Helpdesk, SOC, and Dedicated Tech services.
Worksent empowers MSPs and IT Service Providers as a managed NOC service provider with 24.7.365 platform-agnostic NOC services driven by our trained and certified NOC team. Functioning as an extension to your onsite technical team following your SOPs and tool stack, our team will be immediately accessible and scalable on demand.
At Worksent, we help MSPs by offering 24/7/365 service desk solutions. We leverage our skilled techs to extend your in-house helpdesk team seamlessly. Using your existing tech stack systems (PSA, RMM, Email, Phone, and Chat), we manage your customers' first and second-level support tickets, ensuring faster ticket resolution round the clock at a reduced delivery cost, making your helpdesk service a seamless and efficient as possible.
Our Remote Talent solution addresses this challenge by offering access to talented, certified, MSP-ready techs at a fraction of the local cost, with no strings attached. These techs require no additional training as they are already familiar with and trained in MSP environments. They are available during your preferred business hours or after hours, providing the flexibility needed to meet your staffing requirements. This cost advantage allows MSPs to hire more talent, deliver superior customer support, and enhance profitability.
Worksent offers a solution by providing specialized Security Operations Center (SOC) services tailored to the needs of small MSPs. Our SOC services include both SOC staffing and managed SOC solutions, allowing MSPs to access trained and certified cybersecurity professionals who monitor, identify, and mitigate threats around the clock.
Worksent offers specialized services tailored to clients seeking support with their IT projects. Leveraging our team of subject matter experts, we guide projects through every stage, from initial planning to final handover. Our dedicated approach ensures thorough and effective project execution, meeting the unique needs of each client.
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